Privacy Policy

Who we are and scope

This policy covers the website located at casinorainbet.com and any pages or services linked from it. The data controller is the operating company responsible for deciding how and why your information is processed. We apply the principles of lawfulness, fairness, transparency, purpose limitation, and data minimisation across all processing.

Our services include casino, sportsbook, and related account features such as payments and verification. Some tools are delivered by vetted third parties under contract. Where a partner acts as a processor, they must follow our instructions and keep your data secure.

Information we collect

We collect information that you give us during registration and when you update your profile. We also collect data generated by your activity and by the device you use. Certain details are required to meet legal duties such as age checks and anti-fraud controls.

• Identity data such as name, date of birth, and address
• Contact data such as phone number and preferred language
• Account data such as username, settings, limits, and history
• Transaction data such as deposits, withdrawals, and payment method details restricted to what processors return to us
• Technical data such as IP address, device identifiers, browser type, and log timestamps

Why we use your data and legal bases

We process personal data to create and manage accounts, to take and settle bets, to provide games, and to meet legal and regulatory obligations. We also use data to prevent fraud, to set safer-play limits, and to improve site performance. In some cases we rely on your consent, which you can withdraw at any time through available settings.

• To perform a contract, for registration, gameplay, and payment handling
• To comply with legal obligations, including age verification and record keeping
• To pursue legitimate interests, such as fraud prevention and service optimisation, balanced against your rights
• To act on consent, where required for optional features like certain analytics or marketing preferences

We do not make decisions based solely on automated processing that produce legal or similarly significant effects without appropriate safeguards. Where risk models assist teams, a human reviews outcomes before action.

Cookies and similar technologies

Cookies and SDKs help the site remember your session, keep you logged in, and measure performance. Essential cookies are required for security and core functions. Non-essential cookies are used for analytics and may be managed in the on-site consent tool. You can also adjust your browser settings, but blocking certain cookies may reduce functionality.

Sharing and third-party processors

We share data with service providers who support payments, identity checks, game delivery, data storage, and security monitoring. Contracts restrict them from using your information for their own purposes. Where required by law, we may share information with regulators, dispute bodies, or law enforcement following a valid request.

We may provide aggregated or anonymised statistics that cannot reasonably identify you. If ownership or control of the business changes, personal data may be transferred to new operators under the same protections and purposes stated here.

International transfers

Some partners store or access data outside your country. When this happens, we use safeguards such as contractual clauses and technical controls that aim to keep information protected during and after transfer. Details about relevant mechanisms are available on request through the privacy contact route described below.

Data retention

We keep personal data only as long as necessary for the purposes set out in this policy. Retention periods are influenced by legal requirements, dispute time limits, and fraud-prevention needs. When data is no longer required, we delete it or anonymise it under a documented schedule.

Your rights

You can exercise privacy rights subject to applicable law. We respond within statutory time frames and will ask for proof of identity where needed to protect your account.

• Access to the personal data we hold about you
• Rectification of inaccurate or incomplete information
• Erasure where legal basis allows and no overriding obligations apply
• Restriction or objection to certain processing
• Portability for data you provided to us in a structured, commonly used format

If you believe your rights have not been respected, you may lodge a complaint with your local data protection authority. We encourage contacting us first so we can try to resolve concerns quickly.

Security measures

We apply administrative, technical, and physical safeguards to protect data against unauthorised access, alteration, or loss. These include encryption in transit and at rest where appropriate, access controls with role separation, and logging of activity on sensitive systems. Staff with access to personal data receive training and must follow confidentiality obligations.

Age restrictions

Our services are intended for adults who have reached the legal age for gambling in their jurisdiction. We perform age verification and may request documents before withdrawals or when risk triggers are met. If we learn that an underage person has provided data, we will close the account and remove the information where allowed by law.

Marketing preferences

You control optional marketing. Settings allow you to opt in or out of messages that are not essential to account operation. Opting out of marketing does not affect transactional emails such as receipts, verification notices, or service alerts.

Changes to this policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. When updates are material, we will provide a notice on the site and indicate the effective date. Continued use of the service after an update signals that you have read the revised policy.

How to contact us about privacy

For privacy questions, requests, or complaints, please use the contact channels listed on the Contacts page of casinorainbet.com. Submitting requests through that page helps us authenticate your account and route the case to the correct team. Include enough detail to locate your records, such as your registered name and a brief description of your request. We will respond within the timelines set by applicable law.