Contacts

Use this page whenever you need help, want to report an issue, or have a question about your account. Our team monitors incoming requests throughout the day and routes each case to the right specialist. We aim to acknowledge messages quickly and keep you informed until resolution. For sensitive matters, we may request verification documents to protect your account.

We support two primary contact paths so you can choose what fits your case. Email is best for anything that needs attachments or a written record, while chat handles quick checks on payments, bonuses, or market rules.

  • Email: [email protected]
  • Company: RBGAMING N.V.
  • Registered office (postal only): 16077 PO Box 1212 Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros
  • Hours: daily coverage with peak staffing in European evenings
  • Language: English first; additional languages subject to agent availability

When you write to us, include enough detail for the team to locate your records and act without back-and-forth. Add your registered account email, relevant transaction or bet IDs, exact timestamps, and a short description of what you expected versus what happened. If you attach files, use JPG or PDF and avoid password protection so investigators can review them immediately. We will never ask for your password or full card number.

For postal correspondence, use the registered office listed above. This address is intended for legal notices and corporate mail rather than operational support; service is always faster through digital channels. If your message concerns a time-limited promotion or settlement dispute, contact us by email first so we can place a note on the account while documents are in transit.

Business inquiries and vendor proposals are welcome at the same email address; please state your company name, product scope, and any applicable certifications. Media requests should specify deadlines and the topics you want to cover so the right spokesperson can reply. We do not provide support via social media, and we will only act on requests that come from the email tied to an account.